Refund policy

Refunds and Replacements


For item(s) returned to us within 7 days of delivery with the appropriate Returns Authorisation Code and in accordance with these terms and conditions, a refund or replacement will be processed by us within 14 working days of receipt of the returned items.

A refund will be made in the same form of payment that was used to make the initial purchase.



Refunds Payments

Refunds will be made within 30 days of a refund being agreed.

Your rights to return the goods to us will not apply in the following circumstances:


Any products that we have made, personalised or customised specifically for you 
Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging. 
If you have made a spelling mistake on your order and it has been sent for production 
You have disposed of the item you have an issue with 
A perishable item that has been consumed/disposed of 
Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.